Namaste North — Terms & Conditions
Last updated: 20 August, 2026
These Terms govern your use of Namaste North's services, including class bookings, memberships, communications, and studio content.
1. Acceptance of Terms
By becoming a client, booking a class, or providing your contact information to Namaste North (including through MindBody), you agree to these Terms and our Privacy Policy.
2. Our Services
Namaste North provides hot pilates/yoga classes, memberships, and related services. We use MindBody to manage client accounts and bookings, and we send service and marketing communications by SMS and email.
3. Eligibility
You must be at least 18 years old, or have parental/guardian consent, to provide contact information and receive communications from us.
4. SMS & Email Marketing Terms
This section specifically governs text and email marketing communications.
4.1 How you join: You are enrolled in SMS/email marketing when you provide consent during studio sign-up through MindBody (in studio or online). Upon opt-in, you will receive a confirmation message.
4.2 What you'll receive: By opting in, you can expect promotional offers, class reminders, and loyalty/rewards messages from Namaste North. Message frequency varies.
4.3 Costs: Message and data rates may apply depending on your mobile carrier and plan. Namaste North is not responsible for carrier charges.
4.4 Opt-out: You can cancel at any time by texting STOP, clicking unsubscribe in any marketing email, or emailing hello@namastenorth.com. After texting STOP, we'll send a confirmation that you've been unsubscribed, and you will no longer receive messages from us. If you'd like to receive messages again, you can sign up again the same way you did originally.
4.5 Help: Text HELP or email hello@namastenorth.com at any time. We'll reply with instructions on how the service works and how to unsubscribe.
4.6 No purchase necessary: Consent to receive marketing messages is never a condition of purchasing any service or membership.
4.7 Carrier disclaimer: Carriers are not liable for delayed or undelivered messages.
4.8 Transactional messages: Service-related messages (e.g., booking confirmations) may continue even if you opt out of marketing, as these are necessary to operate your account.
4.9 Questions & Privacy: For questions about this service, email hello@namastenorth.com. For details on how we handle your information, see our Privacy Policy.
5. Photos & Video on Social Media
By attending classes or studio events, you agree that we may photograph or film you and use those images/videos on our social media, website, or promotional materials, unless you've told us otherwise.
To opt out: email hello@namastenorth.com. We'll avoid featuring you in future content and will remove existing posts you flag to us where reasonably possible.
6. Acceptable Use
You agree to provide accurate information and not misuse our booking or communication systems (e.g., no fraudulent sign-ups or harassment of staff via reply messages).
7. Disclaimers
Our services are provided "as is." We do not guarantee uninterrupted access to booking systems or messaging services, which depend in part on third-party providers (including MindBody, mobile carriers, and email providers).
8. Limitation of Liability
To the fullest extent permitted by law, Namaste North is not liable for indirect, incidental, or consequential damages arising from your use of our services or communications, including delayed or failed message delivery.
9. Changes to These Terms
We may update these Terms periodically. Continued use of our services after changes take effect constitutes acceptance of the revised Terms.
10. Governing Law
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, including Canada's Anti-Spam Legislation (CASL) where applicable.
11. Contact Us
Namaste North Email: hello@namastenorth.com
Namaste North — Privacy Policy
Last updated: 20 August, 2026
Namaste North ("we," "us," "our") respects your privacy. This Policy explains what personal information we collect, how we use it — including through our client management platform (MindBody) — and the choices you have.
1. Information We Collect
When you become a client, book a class, or purchase from us (in studio, online, or through MindBody), we may collect:
Contact information (name, phone number, email address)
Account and booking details (class history, membership/package status)
Purchase and payment history (transaction records; we do not store full payment card numbers — these are handled by MindBody's payment processor)
Communication preferences and marketing consent status
Photos and video taken at the studio (see Section 5)
Any information you provide directly (e.g., replies to texts/emails, forms)
Most of this information is collected and stored by MindBody, our client management system. We and our service providers use this data to operate the studio and to send you the messages described below.
2. How We Use Your Information
We use your information to:
Provide and manage your bookings, memberships, and purchases
Send transactional/service messages (booking confirmations, schedule changes)
Send marketing communications by SMS and/or email (promotions, class reminders, loyalty offers) — only if you've consented
Share studio photos/videos on our social media (see Section 5)
Improve our services and communications
Comply with legal and accounting obligations
We do not sell your personal information to third parties.
3. Consent
Your consent to receive marketing texts/emails is collected when you sign up as a client through MindBody (in studio or online). You may withdraw this consent at any time — see Section 6.
Where required by Canada's anti-spam legislation (CASL), we rely on your express consent to send commercial electronic messages, and we keep records of when and how that consent was given.
4. Who We Share Information With
We share information only with:
MindBody — our client management and payment processing provider
Service providers who help us operate the studio and deliver communications on our behalf (e.g., payment processing, marketing and messaging services), bound by confidentiality/data protection obligations
Legal or regulatory authorities where required by law
These providers are only permitted to use your information to deliver services to us — not for their own purposes.
5. Photos & Video on Social Media
From time to time, we may photograph or film classes and studio events for use on our social media channels, website, or promotional materials. By attending classes or studio events, you consent to this use unless you tell us otherwise.
If you'd prefer not to be included: contact us at hello@namastenorth.com and let us know — we'll avoid featuring you going forward and will remove existing posts you flag to us where reasonably possible.
6. Your Choices
Opt out of SMS marketing: reply "STOP" to any text, or contact us
Opt out of email marketing: click "unsubscribe" in any email, or contact us
Opt out of photos/video on social media: email hello@namastenorth.com
Manual opt-out (any of the above): email hello@namastenorth.com and we'll update your preferences directly
Access or correct your information: contact us and we'll respond within a reasonable time
Opting out of marketing does not affect transactional messages related to your bookings/account
7. Data Retention
We retain personal information for as long as needed to provide services and meet legal, accounting, or regulatory requirements, after which it is securely deleted or anonymized.
8. Security
We take reasonable administrative and technical measures to protect your information, and rely on MindBody's and our other service providers' security safeguards for data they process on our behalf.
No system is 100% secure, and we cannot guarantee absolute security.
9. International Clients
While our clients are primarily located in Canada, if you sign up from outside Canada, your information may still be processed in Canada and handled under this Policy. By providing your information, you consent to this processing.
10. Children's Privacy
Our services are not directed at children, and we do not knowingly collect personal information from minors without parental/guardian involvement.
11. Changes to This Policy
We may update this Policy from time to time. The "Last updated" date above reflects the most recent revision. Continued use of our services after changes take effect constitutes acceptance.
12. Contact Us
Questions, requests, or concerns about your personal information:
Namaste North Email: hello@namastenorth.com
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